Privacy Policy Introduction
At Avatalk, we are committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use, share, and safeguard your information when you use our services, including our website, mobile applications, and AI-driven networking assistant. By using our services, you agree to the terms of this policy. For any questions, please contact us at privacy@avatalk.com.
Who We Are
Avatalk is an AI-driven networking assistant that transforms traditional digital business cards into dynamic, 24/7 engagement tools. Operating across websites, mobile apps, and NFC technology, we make your contact details instantly accessible and facilitate meaningful connections. Avatalk acts as the data controller for the personal data we process, unless otherwise stated.
Definitions
Personal Data: Information relating to an identified or identifiable individual.
Processing: Any operation performed on personal data, such as collection, storage, or deletion.
Controller: The entity that determines the purposes and means of processing personal data (Avatalk).
Processor: An entity that processes personal data on behalf of the controller.
Data Subject: The individual whose personal data is processed (you).
Consent: Your freely given, specific, informed, and unambiguous agreement to data processing.
What Information We Collect
We collect various types of personal data to provide and improve our services. In the past 12 months, we have collected the following categories:
Identifiers: First name, last name, username, email address, telephone numbers, billing address.
Financial Information: Bank account and payment card details.
Commercial Information: Company name, business purpose, transaction details, purchase history.
Internet or Network Activity: IP address, browser type, usage data, browsing history.
Geolocation Data: Time zone setting, approximate location based on IP address.
Audio/Visual Data: Content uploaded for AI persona customization.
Inferences: Preferences and characteristics derived from your interactions.
Other Information: Feedback, survey responses, or any data you choose to provide.
We also collect Non-Personal Data, such as aggregated or anonymized data, which cannot identify you.
How We Collect Your Information
We obtain personal data from the following sources:
Direct Interactions: When you register an account, complete forms, or communicate with us.
Automated Technologies: Through cookies, web beacons, and log files as you use our services.
Third-Party Sources: From social media platforms, payment processors, or marketing partners.
How We Use Your Information
We use your personal data for the following purposes:
Service Provision: To manage accounts, deliver services, and provide customer support.
Personalization: To tailor content, recommendations, and user experiences.
Communication: To send updates, respond to inquiries, and provide marketing (with consent).
Analysis and Improvement: To monitor performance, conduct research, and enhance our services.
Legal Compliance: To meet legal obligations, such as tax or regulatory requirements.
Legal Basis for Processing
For EU residents, we process personal data based on:
Consent: For marketing or non-essential cookies.
Contract: To provide services you’ve requested.
Legal Obligation: To comply with laws or regulations.
Legitimate Interests: To improve services or prevent fraud, where it does not override your rights.
Sharing Your Information
We do not sell your personal data. We may share it with:
Service Providers: Payment processors, hosting providers, or analytics tools.
Marketing Partners: For targeted advertising, subject to your opt-out rights.
Legal Authorities: To comply with legal obligations or protect our rights.
Business Transfers: In case of mergers, acquisitions, or asset sales.
We share the following categories of personal data with third parties:
Identifiers
Commercial Information
Internet or Network Activity
Inferences
Data Security
We implement robust security measures, including encryption, access controls, and incident response plans, to protect your data. While we strive to ensure security, no system is completely immune to risks. In case of a breach, we will notify affected users and authorities as required by law.
Data Retention
We retain personal data only as long as necessary:
Account Data: For the duration of your account.
Transaction Data: At least 7 years for financial compliance.
Communication Data: Up to 1 year.
Technical Data: Up to 6 months.
Data is deleted or anonymized when no longer needed, unless required by law.
Children's Privacy
Our services are not intended for children under 13. We do not knowingly collect data from children under 13. If we discover such data, we will delete it promptly. Parents or guardians can contact us at support@avatalk.com if they believe their child has provided data.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience, analyze usage, and deliver personalized content. Types include:
Essential Cookies: Necessary for service functionality.
Analytical Cookies: To monitor performance.
Functional Cookies: To remember preferences.
Targeting Cookies: For personalized advertising.
You can manage cookie preferences via browser settings or our cookie consent tool. Our partners, such as Google Analytics, have their own privacy policies.
Automated Decision-Making and Profiling
We use automated technologies to personalize your experience, such as recommending connections based on your interactions. This may involve profiling to understand your preferences. For EU residents, you have the right not to be subject to decisions based solely on automated processing that produce legal or significant effects. If you believe our automated decision-making impacts you in this way, contact us at support@avatalk.com to request human intervention or contest the decision.
International Data Transfers
For EU residents, data may be transferred outside the European Economic Area (EEA). We use safeguards like Standard Contractual Clauses to ensure adequate protection. For questions about data transfers, contact us at support@avatalk.com.
Your Rights
EU Residents (GDPR)
If you are an EU resident, you have the following rights:
Access: Request a copy of your personal data.
Rectification: Correct inaccurate data.
Erasure: Request deletion of your data.
Restriction: Limit how we process your data.
Objection: Object to processing based on legitimate interests.
Data Portability: Receive your data in a portable format.
Withdraw Consent: Revoke consent at any time.
Lodge a Complaint: Contact a supervisory authority.
To exercise these rights, email support@avatalk.com. We will respond within one month, subject to identity verification.
California Residents (CCPA/CPRA)
If you are a California resident, you have the following rights under CCPA/CPRA:
Right to Know: Request disclosure of personal data collected, sources, purposes, and third parties involved.
Right to Delete: Request deletion of your personal data, subject to exceptions.
Right to Opt-Out of Sale or Sharing: Opt out of sharing for targeted advertising.
Right to Correct: Correct inaccurate personal data.
Right to Limit Sensitive Personal Information: Limit use of sensitive data, if applicable.
Right to Non-Discrimination: No discrimination for exercising these rights.
How to Exercise Your Rights:
Email: support@avatalk.com
We will respond within 45 days, subject to identity verification. To opt out of sharing for targeted advertising, visit our Do Not Sell or Share My Personal Information page.
Disclosures for California Residents:
- Categories Collected (Past 12 Months): Identifiers, financial information, commercial information, internet activity, geolocation data, audio/visual data, inferences.
- Sources: Directly from you, automated technologies, third parties (e.g., social media, payment processors).
- Purposes: Service provision, personalization, communication, analysis, legal compliance.
- Third Parties: Service providers, marketing partners, legal authorities.
- Sale or Sharing: We do not sell personal data. We share identifiers and internet activity with marketing partners for targeted advertising. Opt out via Do Not Sell or Share.
Changes to This Privacy Policy
We may update this policy to reflect changes in our practices or legal requirements. The latest version is available on our website, effective as of April 17, 2025. Significant changes will be communicated via email or in-app notifications. Continued use of our services implies acceptance of updates.
Contact Us
For questions or concerns about this policy or our data practices, contact us at:
Email: support@avatalk.com
Thank you for trusting Avatalk with your personal data.
