Avatalk
Privacy Policy

Avatalk goes beyond sharing your contact details. It’s your AI-driven networking assistant, engaging with your connections, making conversations meaningful, and helping you build stronger relationships 24/7.

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Privacy Policy Introduction

Welcome to Avatalk’s Privacy Policy. At Avatalk, we prioritize your privacy and are committed to protecting your personal data. This Privacy Policy outlines in detail how we collect, use, and safeguard your data when you use our services. By accessing or using Avatalk, you agree to the terms of this Privacy Policy. Please read this document carefully to understand our practices regarding your personal data. If you have any questions or concerns, please contact us at support@avatalk.com.

Who We Are

Avatalk represents a quantum leap in the concept of electronic business cards. We don’t merely store your contact information but act as an AI-driven networking assistant. This advanced tool leverages your professional profile to create a persona that shares your details and engages with others on your behalf, ensuring a unique and memorable interaction every time. Avatalk is always on, ready to connect, share, and engage with your network, whether you are physically present or not. We operate on various platforms, including embedded integration on websites or through NFC, making your details instantly accessible.

Definitions

  • Personal Data: Any information relating to an identified or identifiable natural person.
  • Processing: Any operation or set of operations performed on personal data, such as collection, storage, use, or disclosure.
  • Controller: The entity that determines the purposes and means of processing personal data.
  • Processor: The entity that processes personal data on behalf of the controller.
  • Data Subject: The individual to whom the personal data relates.
  • Consent: Freely given, specific, informed, and unambiguous indication of the data subject’s wishes.

What Information We Collect

Personal Data

    We collect personal data that you provide to us directly, such as:
    • Identity Data: First name, last name, username, or similar identifier.
    • Contact Data: Billing address, email address, and telephone numbers.
    • Financial Data: Bank account and payment card details.
    • Transaction Data: Details of payments and services purchased.
    • Commercial Data: Company name, business purpose, and requirements for AI persona interactions.
    • Profile Data: Username, password, preferences, feedback, and survey responses.
    • Usage Data: Information about how our website, products, and services are used.
    • Marketing Data: Marketing and communication preferences.
    • Audio/Video Data: Content uploaded for AI persona customization.
    • Technical Data: Internet protocol (IP) address, login data, browser type, time zone setting and location, and operating system used for access.
    • Other Information: Any other information you choose to provide.

Non-Personal Data

We also collect non-personal data, which cannot be used to identify you:

  • Aggregated Data: Statistical or demographic data.
  • Anonymized Data: Data that has been stripped of personally identifiable information.

How We Collect Your Information

Direct Interactions

You may provide personal data when you:

  • Register for an account.
  • Subscribe to our services.
  • Contact us for support.
  • Participate in surveys or provide feedback.
  • Engage with our AI persona.

Automated Technologies

We collect data automatically through:

  • Cookies: Small files stored on your device to track and personalize your experience.
  • Web Beacons: Electronic files that track how you interact with our emails or website.
  • Log Files: Records of your interactions with our services, including your IP address and browser type.

Third-Party Sources

We may receive personal data from third-party sources, such as:

  • Social media platforms when you connect your account.
  • Payment processors when you make a purchase.
  • Marketing partners who provide us with your contact information.

How We Use Your Information

We process your personal data for various purposes, including:

Service Provision

  • Account Management: Creating and managing your Avatalk account.
  • Service Delivery: Providing you with our products and services.
  • Customer Support: Responding to your inquiries and resolving issues.

Personalization

  • User Experience: Tailoring our services to your preferences.
  • Content Delivery: Providing personalized content and recommendations.

Communication

  • Updates: Sending you updates about our services.
  • Marketing: Sending promotional materials and offers (with your consent).

Analysis and Improvement

  • Performance Monitoring: Analyzing usage data to improve our services.
  • Research: Conducting research to develop new features and products.

Legal Compliance

  • Regulatory Compliance: Complying with legal obligations and protecting our rights.

Legal Basis for Processing

We process your personal data based on:

    • Consent: You have given explicit consent for a specific purpose.
    • Contract: Processing is necessary for the performance of a contract with you.
    • Legal Obligation: Processing is necessary to comply with legal requirements.
    • Legitimate Interest: Processing is necessary for our legitimate interests, such as improving our services.

Sharing Your Information

We do not sell your personal information. However, we may share your data with:

Service Providers

Third-Party Providers: Companies that provide services on our behalf, such as payment processors and email service providers.

Legal Authorities

Compliance: Authorities when required by law or to protect our rights.

Business Transfers

Corporate Transactions: During mergers, acquisitions, or sales of assets.

Data Security

We implement robust security measures to protect your data from unauthorized access, use, or disclosure. These measures include:

  • Encryption: Securing data in transit and at rest.
  • Access Controls: Limiting access to personal data to authorized personnel only.
  • Monitoring: Regularly monitoring our systems for vulnerabilities and breaches.
  • Incident Response: Having a response plan in place for potential data breaches.

However, no security system is completely foolproof. In the event of a data breach, we will notify affected users and relevant authorities promptly.

Data Retention

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. After this period, we securely delete or anonymize your data. Our retention periods are as follows:

  • Account Data: Retained for the duration of your account’s existence.
  • Transaction Data: Retained for a minimum of 7 years for financial compliance.
  • Communication Data: Retained for up to 1 year after your last interaction with us.
  • Technical Data: Retained for up to 6 months to ensure system integrity and security.

Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal data from children under 13. If we become aware that a child has provided us with personal data, we will delete it promptly. Parents or guardians who believe that their child has provided us with personal data should contact us at support@avatalk.com.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze usage, and deliver personalized content. The types of cookies we use include:

  • Essential Cookies: Necessary for the operation of our website.
  • Analytical Cookies: Help us understand how our website is used.
  • Functional Cookies: Allow us to remember your preferences.
  • Targeting Cookies: Used to deliver relevant advertisements.

You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our services.

Managing Cookies

To manage your cookie preferences, you can:

  • Browser Settings: Adjust your browser settings to refuse cookies or alert you when cookies are being used.
  • Opt-Out Tools: Use available opt-out tools provided by third-party analytics services.

Third-Party Services

We partner with third-party services to enhance our offerings. These partners include:

  • Google Analytics: To analyze website usage and improve our services.
  • Payment Processors: To handle transactions securely.
  • Marketing Partners: To deliver targeted advertisements.

These third parties have their own privacy policies and are responsible for their practices. We ensure that any third-party service providers we work with implement adequate security measures to protect your data.

International Data Transfers

We may transfer your data to countries outside the European Economic Area (EEA) with appropriate safeguards in place to protect your information. These safeguards include:

  • Standard Contractual Clauses: Approved by the European Commission.
  • Privacy Shield: For transfers to the United States, where applicable.
  • Binding Corporate Rules: For intra-group transfers within our company.

Your Rights

You have the right to:

  • Access: Request access to your personal data.
  • Rectify: Correct inaccurate or incomplete data.
  • Erase: Request the deletion of your data.
  • Restrict: Limit the processing of your data.
  • Object: Object to the processing of your data.
  • Portability: Transfer your data to another service provider.
  • Withdraw Consent: Withdraw consent at any time.

Exercising Your Rights

To exercise these rights, contact us at support@avatalk.com. We will respond to your request within one month. In certain circumstances, we may require additional information to verify your identity before processing your request.

Right to Lodge a Complaint

If you believe that we have infringed your privacy rights, you have the right to lodge a complaint with a supervisory authority. For EU residents, this is the data protection authority in your country of residence.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The latest version will be available on our website. Significant changes will be communicated to you through appropriate channels, such as email or in-app notifications.

Effective Date

This Privacy Policy is effective as of 9/16/2024. Your continued use of our services after the effective date constitutes your acceptance of the updated Privacy Policy.

Contact Us

For any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Avatalk Email: support@avatalk.com 

This Privacy Policy outlines the comprehensive approach Avatalk takes to ensure the privacy and security of your personal data. By using our services, you agree to the terms outlined in this document. Thank you for trusting Avatalk with your personal information.